Shipping and Delivery
Thank you for your support of Industrial Athletic. Your order is very important to us, and we are here to help.
We are currently Transitioning from one Warehouse Facility, to a new, bigger, and slicker logistics operation. There will be several courier and transport providers used over the next 3 weeks, so please bear with us, while we get this right. If you need tracking on your order, please feel free to contact us after 3 days on the email address - firstname.lastname@example.org
Orders confirmed and paid before 1.00pm will normally be dispatched on the same business day. (Mon – Fri)
Orders confirmed and paid after 1.00pm will normally be dispatched on the next business day. (Mon – Fri)
For delivery of Fitness Equipment allow 3-5 working days approx.
(Delivery to Rural Addresses normally takes an extra 1-3 days)
- All orders are shipped using Track and Trace and require a signature upon delivery.
- Orders placed on a New Zealand public holiday will be processed on the next business day.
- If for some reason we cannot fulfill your order within the specified timeframes you will be notified by email of the new delivery time.
- Orders paid for by credit card are securely processed in "real time" when you place your order. They will normally be dispatched on the same business day if received before 1.00pm.
NOTE: Only VISA and MasterCard credit cards will be accepted.
Door to Door standard delivery
- Products are delivered securely to your doorstep only, by courier or transport.
- Door to door standard delivery service requires easy access to ground level only. (no stairs)
- Some customer assistance may be required at time of standard delivery for heavier items, or bulk orders. The driver is only scheduled for a 15minute drop off period.
- Extra charges will apply for all non-standard deliveries and must be organized and paid for in advance.
- Unless otherwise stated all deliveries are made between Monday & Friday.
- Before signing the truck driver’s delivery docket, you must check the order is correct, and inspect your goods for signs of any damaged packaging. Write details of any damage on the delivery docket then sign it. You MUST notify us within 24hrs of any internal or external damages to your goods. Email: team@IndustrialAthletic.com
- Assembly is not included.
- Special instructions must be added when purchasing - e.g. Forklift available, tail-lift truck required, narrow driveway, rear access etc
All Rural Deliveries must be within 10km of the nearest township otherwise extra charges may apply. We have absorbed most of these costs into our shipping calculation system. Rural Deliveries can take 1-3 days longer than the standard delivery times, and may use a third party driver for the delivery.