Our size charts follows conventional sizing. The size chart should therefore reflect your normal fit but check the information on this page for further guidance
The Seller warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. (Refer to individual website product pages for specific warranty periods – ranging from 1yr - 10yrs) The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, improper use, incorrect assembly or normal wear and tear.
Here’s what you need to do:
If you have a defective or damaged item please contact us immediately.
- Complete your information here: http://www.industrialathletic.com/returns-policy or click the ‘Returns’ link at the bottom of this page
- Clearly state what the problem is and include the following information: Invoice number, date of purchase, description of item, best daytime contact number and if possible a photograph of the fault or damage.
- We will contact you within 1-2 working days to arrange the best solution for you.
- DO NOT return the goods before first making contact with our Customer Service Team and receiving your “Warranty Return No.”. email: team@IndustrialAthletic.com
- NOTE: The majority of repairs can easily be resolved via our Tech Phone Support. For more complex issues our Customer Service Team will discuss the best solution for you. If we cannot resolve the issue locally, you may be required to return the goods (at your expense for freight) to our Auckland Technical Service Centre. The delivery address will be emailed to you from our Customer Service Team.
- If you are sending any goods back to us please write your “Invoice No.” and name on the outside of the package.
The terms are very simple:
- Any item that is found to be faulty within the stated warranty period will be repaired or exchanged.
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Return costs will be at the expense of the buyer.
NOTE: The majority of repairs can easily be resolved via email: team@industrialathletic.com - If the goods are still within the warranty period we will repair or replace at our expense and pay for the freight to return the goods to the customer.
- If your goods are outside the warranty period, and we can still repair them, however the cost of the repair including any freight will be charged to you the customer.
- We will always meet or exceed our full obligations to provide a remedy as required under the Consumer Guarantees Act.
- Unless otherwise stated in writing, the warranty applies to use in a “normal” domestic environment only. All warranty claims must be accompanied by an original invoice.
- The Seller warranty is only provided to the original purchaser and is not transferrable to any other party.
- Goods that are being purchased for commercial, semi commercial or school/club environments are not covered by the The Seller standard warranty terms. (Refer to the details below.)
- Warranty claims can only be assessed customer providing Industrial Athletic with a detailed explanation of the action, movement, usage being carried out, and the date and time of the event.
Commercial Warranty:
Frame Warranty: 10 Years
Parts/Labour: 1 Year
Upholstery Warranty: 1 Year
The commercial warranty covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, improper use, rust, incorrect assembly or normal wear and tear.
All warranties are return to base. Products must be returned to Industrial Athletic Ltd warehouse, at the buyer’s expense. The warranty only applies to the original purchaser and is not transferable.
The following products ONLY are covered by our Commercial Warranty:
- All Industrial Athletic Olympic Barbells
- Electroplated Cast Iron Kettlebells
- All Cages, Rigs, Benches, Logs, Sledgehammers and Yokes.
For more details simply send us an email via our Contact Us Page
General Warranty:
Parts/Labour: 1 Year
The general warranty covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, improper use, rust, incorrect assembly or normal wear and tear.
All warranties are return to base. Products must be returned to Industrial Athletic Ltd warehouse, at the buyer’s expense. The warranty only applies to the original purchaser and is not transferable.
Some products carry a 6 month, or limited use warranty. Please check the Product pages for relevant information.
For more details simply send us an email via our Contact Us Page
Industrial Athletic - Installation - Terms & Conditions of Trade
SELECT A PDF BELOW TO DOWNLOAD
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
