We only ship orders to New Zealand addresses. We do not accept international orders.
NOTE: Please choose your order carefully as we cannot make changes after it has been invoiced and dispatch.
Orders confirmed and paid before 1.00pm will normally be dispatched on the same business day. (Mon – Fri)
Orders confirmed and paid after 1.00pm will normally be dispatched on the next business day. (Mon – Fri)
For delivery of Fitness Equipment allow 2-4 working days approx.
(Delivery to Rural Addresses normally takes an extra 1-3 days)
All orders are shipped using Track and Trace and require a
signature upon delivery.
Orders placed on a New Zealand public holiday will be processed on
the next business day.
If for some reason we cannot fulfill your order within the
specified timeframes you will be notified by email of the new
Orders paid for by credit card are securely processed in "real
time" when you place your order. They will normally be dispatched
on the same business day if received before 1.00pm.
Orders are sent via courier and therefore cannot be guaranteed on a specific date at a specific time. If you require a specific delivery date and time please contact us directly and we can arrange specialised delivery at an additional cost.
NOTE: Only VISA and MasterCard credit cards will be accepted.
Door to Door standard delivery
Products are delivered securely to your doorstep only, by courier
Door to door standard delivery service requires easy access to
ground level only. (no stairs)
Some customer assistance may be required at time of standard
delivery for heavier items, or bulk orders. The driver is only
scheduled for a 15minute drop off period.
Extra charges will apply for all non-standard deliveries and must
be organized and paid for in advance.
Unless otherwise stated all deliveries are made between Monday
Before signing the truck driver’s delivery docket inspect
your goods for signs of any damaged packaging. Write details of
any damage on the delivery docket then sign it. You MUST notify us
within 24hrs of any internal or external damages to your goods.
- Assembly is not included.
Special instructions must be added when purchasing - e.g. Forklift
available, tail-lift truck required, narrow driveway, rear access
All Rural Deliveries must be within 10km of the nearest township
otherwise extra charges will apply.
NOTE: Delivery to Rural addresses normally takes an extra 1-3 days.
Industrial Athletic use a 3rd Party Logistics operation, and do not have our own warehouse. Administration, health and safety and staff costs are all factors that need to be considered and charged if a customer wishes to collect. Refunds for freight charges paid, are usually non-refundable, if you wish to collect. Please take this into consideration before completing your purchase.