Shipping & Return
Purchased Online? Want Faster Processing?
Automated Returns HERE
The rules are very few
- You must have purchased the goods online from our Industrial Athletic Ltd website.
- All Returns must be in as new condition with all packaging (internal and external), accessories and manuals complete and in as new condition and accompanied by the original sales invoice. Gather a little info off the sales invoice, from your industrialathletic.com account.
- Notify us through our online returns process above (link to returns in logged in section) within 100 days from the purchase date on your invoice and we will email you a return slip, with all instructions.
- Once notified, we will email you the return notice. Just follow the instructions on the return notice - you'll need to help by packaging it nicely, send it back to the address supplied. It’s not a lot to ask. Return to base freight charges are at the Buyer’s expense.
- Please DO NOT return your goods until you have received approval, and a return notice, and number.
- We will replace the goods, or credit your account to the value of the goods, excluding all shipping costs - it’s up to you, but you have to let us know what to do when we politely ask.
- The IA 100 Day Return Policy does not apply to faulty or damaged goods. You are still covered for faulty or damaged goods - See warranty terms & policy HERE for the details.
- Clearance items are excluded from our usual 100 day Return Policy, please choose carefully. Your statutory rights are not affected.
For more details simply send us an email via our Contact Us Page
WHAT DO I NEED TO DO?
It’s easy. Just send us the below details, let us know what the issue is and we’ll do a quick investigation and email you what to do next.
Warranty claims can only be assessed by the customer providing Industrial Athletic with a detailed explanation of the action, movement, usage being carried out, and the date and time of the event. Please indicate the issue and if you would prefer to exchange or receive a credit. For an exchange please state the size and model you require.